Return Policy

At Dreamery Gifts, we stand by the quality of our customized products. We assure you that our products are free from any manufacturing errors or defects. If, for any reason, you receive an item with quality issues, you can return it in its original, unused condition and packaging for a complete refund or an exchange. Please note that personalized items cannot be returned unless there is a manufacturing error or a product defect. All refunds and exchanges must be made within 21 days of receipt.

Your satisfaction with your order is of utmost importance to us! We recognize that errors can occur, and we want to ensure your personalization is exactly as you desire. Please take a moment to thoroughly review the information before finalizing your order. Double-check spellings, dates, and names to ensure accuracy. If you have any queries about personalization, don't hesitate to reach out to us at sales@dreamerygifts.com before placing your order. Once an order is placed, we regret that we cannot accommodate cancellations or alterations since it immediately enters the production process.

Please be aware that DreameryGifts.com reserves the right to cancel an order at our discretion if it is deemed inappropriate in terms of language, content, or materials. Your understanding in this matter is greatly appreciated.

During our busy holiday season, we make every effort to ensure your gifts will arrive on time. However, due to the increased demand and unforeseen factors beyond our control, there may occasionally be a minor delay in the delivery of your order. If, by any chance we do not meet our delivery guarantee, we will refund your shipping and handling charges once we confirm that your package did not arrive as scheduled.

Regrettably, we cannot provide refunds for orders affected by delays (neither shipping costs nor the value of the merchandise) resulting from adverse weather conditions or unforeseen events that may impact DreameryGifts.com or any of our shipping carriers. We genuinely appreciate your understanding in this matter.